Architect, deploy, and operate ServiceNow Discovery across on-prem and cloud environments
Lead root cause analysis and remediation for failed or inaccurate Discovery results
Own CMDB data quality, CI lifecycle, and relationship accuracy
Integrate ServiceNow ITOM with third-party enterprise tools
Maintain documentation, standards, and runbooks

Requirements

Bachelor’s degree or equivalent of education and experience
Minimum of 8 years of experience in IT Operations or Infrastructure Engineering
5+ years hands-on ServiceNow ITOM/Discovery experience
Strong Windows, Linux, network, and cloud administration experience
Deep understanding of Discovery patterns, MID Servers, ECC Queue, and IRE
ServiceNow CIS Discovery or ITOM certifications

Benefits

multiple group medical, dental and vision plans
robust wellness program
life insurance and disability coverages
variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance
401(k) plan with a matching contribution
vacation and sick time programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ServiceNow DiscoveryServiceNow ITOMWindows administrationLinux administrationnetwork administrationcloud administrationDiscovery patternsMID ServersECC QueueIRE

Soft skills

leadershiproot cause analysisremediationdocumentationstandards maintenance

Certifications

ServiceNow CIS DiscoveryServiceNow ITOM