Territorio Hibrido

Senior Account Manager

Territorio Hibrido

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Híbrido is a technology company specializing in building custom e-commerce projects focused on improving clients' sales performance and brand recognition.
  • The Senior Account Manager is the strategic link between the client and the internal team, ensuring excellence in deliverables, client satisfaction, and the continuous growth of client results.
  • Acts as a trusted advisor, aligning digital performance with business objectives with a focus on agile management and strategic relationship-building.

Requirements

  • Minimum of 5 years as an Account Manager or in a similar role, preferably in digital agencies or e-commerce.
  • Proven experience in strategic account management, backlog prioritization, and leading agile processes.
  • Experience using project management tools (ClickUp, Trello, Asana, etc.) and performance analysis.
  • Strong knowledge of digital strategies (SEO, CRM, CRO, Paid Media, Branding).
  • Solid experience in client relationship management, executive presentations, and business development.
  • Knowledge, Skills and Competencies:
  • Project Management: mastery of agile methodologies (Scrum, Kanban) and backlog prioritization.
  • Data Analysis: interpretation of KPIs and performance metrics (ROI, CAC, LTV, conversion rate).
  • Negotiation: strategic communication, expectation management, and conflict resolution.
  • E-commerce Management: holistic view of marketing, technology, logistics, and operations.
  • Business Acumen: ability to turn data into decisions and growth opportunities.
  • Organized, proactive, and a strong sense of urgency.
  • Excellent facilitation and negotiation skills with clients and internal teams.
Benefits
  • Flexible benefits voucher (Flash)
  • FarmaSesi partnership
  • Life insurance
  • Health plan (Unimed Cooperative)
  • Magento, Google and Facebook certifications
  • Access to SESC benefits (language courses, gym, meals, dance, classes, recreation, library, sports and tourism)
  • Participation in the country’s main digital events, training with leading industry professionals and partners (such as Google, Facebook, Spotify, etc.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementbacklog prioritizationagile methodologiesdata analysisdigital strategiesperformance analysise-commerce managementKPI interpretationnegotiationbusiness acumen
Soft Skills
client relationship managementexecutive presentationsstrategic communicationexpectation managementconflict resolutionorganizational skillsproactivitysense of urgencyfacilitation skillsrelationship-building