Terrific

Customer Success Manager – Mid-Market / Enterprise

Terrific

contract

Posted on:

Location Type: Remote

Location: Nevada • United States

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About the role

  • Own and scale the customer lifecycle after the deal is closed
  • Turn customers into successful, long-term partners
  • Define how customers experience Terrific post-sale
  • Shape onboarding, adoption, retention, and expansion strategies
  • Build the playbooks, lifecycle, and touchpoints that drive retention and expansion

Requirements

  • 2+ years in Customer Success, Account Management, or similar roles
  • Experience working with SaaS products and customer lifecycles
  • Strong ability to manage relationships and drive outcomes
  • Experience onboarding and supporting mid-market or enterprise customers
  • High ownership and proactive mindset
  • Nice to Have
  • Experience in eCommerce, media, or digital platforms
  • Experience working in fast-paced or early-stage environments
  • Familiarity with tools like HubSpot, Gainsight, Intercom, or similar
  • Experience working closely with product teams
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaS productsOnboardingCustomer lifecyclesRetention strategiesExpansion strategies
Soft Skills
Relationship managementOutcome-drivenProactive mindsetOwnership