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Service Desk Technician I
Terrestris LLCService Desk Technician I providing IT support for user workstations at Terrestris. Enhancing mission outcomes through technology for the Central UNICOR office.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage user accounts and provide day-to-day account administration support.
- Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
- Install and configure hardware, software, and workstation operating systems.
- Ensure systems remain current with approved configurations and security requirements.
- Configure, maintain, and troubleshoot workstation peripherals and connected devices.
- Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
- Assess user issues through conversation, diagnostic techniques, and remote access tools.
- Assign appropriate priorities to support requests based on business impact and urgency.
- Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
- Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.
Requirements
What you’ll need- Authorization to work in the United States permanently without sponsorship
- Ability to obtain Public Trust Clearance
- A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support
- Certification: CompTIA A+ Certification may be substitute for 1 year of experience
Benefits
Comp & perks- health, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- award programs for exceptional performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account administrationtroubleshootinghardware installationsoftware installationoperating system configurationperipheral maintenanceremote access toolsdiagnostic techniquesticket trackingservice request escalation
Soft Skills
communicationproblem-solvingprioritizationcustomer servicecollaborationattention to detailtime managementadaptabilityinterpersonal skillsconflict resolution
Certifications
CompTIA A+ CertificationPublic Trust Clearance