Service Desk Technician II

Terrestris LLC

Service Desk Technician II providing IT Technology Services for Central UNICOR office in Washington, D.C. Responsible for advanced Service Desk support and resolving workstation issues.

Posted 6/25/2026full-timeWashington, D.C. • Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide IT Technology Services for the Central UNICOR office in Washington, D.C.
Provide advanced Service Desk support by resolving workstation issues
Manage accounts and maintain secure configurations
Develop support documentation and recommend technology solutions
Troubleshoot workstations, hardware, software, and workstation peripherals
Handle requests for assistance received by telephone and the ServiceNow ticketing system
Create Knowledge Base articles, checklists, and end-user training materials
Collaborate with development staff to recreate issues in the test environment

Requirements

What you’ll need

Authorization to work in the United States permanently without sponsorship
Ability to obtain Public Trust Clearance
A minimum of (4) years of IT Help Desk experience to include Help Desk Administration and User Support
Certification: CompTIA A+ Certification may be substitute for 1 year of experience

Benefits

Comp & perks

health, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
award programs acknowledge employees for exceptional performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Help DeskService Desk supporttroubleshootingworkstation supporthardware supportsoftware supportconfiguration managementdocumentation developmentend-user trainingKnowledge Base creation

Soft Skills

collaborationcommunicationproblem-solvingcustomer serviceorganizational skills

Certifications

CompTIA A+ Certification