Software Engineer

• Coordinate effectively with users via phone, email, and chat systems.
• Collaborate with stakeholders to develop strategic ERP roadmaps for new integrations, technology, and upgrade paths.
• Anticipate, monitor, and clearly articulate risks, changes, opportunities, implications, and options, as well as offer sound judgement and recommendations for Epicor and its interconnected solutions.
• Design and develop Epicor back-end technologies and interfaces, incorporating changes into intuitive front-end interfaces when necessary.
• Be comfortable and capable of producing articulate and proficient written documentation, including status reports, correspondence, presentations, illustrations, and reference materials.
• Develop, organize, and create Standard Operating Procedures (SOPs) for Epicor and interconnected systems.
• Provide Tier-1 user assistance support including user accounts and assistance with functionality, including user access and permissions.
• Provide Tier-2 type support including server maintenance, patch installation and release cadence, outage response with the ability to coordinate additional support through third-parties as necessary.
• Conduct through troubleshooting and root cause analyses, developing and implementing remediation plans as appropriate.
• Collaborate with financial team members to identify and implement process improvements or remediate system discrepancies. · Perform other related responsibilities as assigned.

Lead Developer, Epicor, ERP Systems

Software Engineer – Exchange, C++

Senior Software Engineer – C++, Exchange

Vice President of Software Engineering

Lead Software Engineer

Lab Services Procedure & Training Document Developer