Collections Specialist
TerraCycle
full-time
Posted on:
Location Type: Hybrid
Location: Aurora • Illinois • United States
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Salary
💰 $50,000 per year
About the role
- Proactively contact clients by phone/email to secure payments for overdue invoices, follow up on past-due accounts, and negotiate payment plans.
- Post customer payments, reconcile against bank deposits, and apply receipts to customer accounts.
- Reconcile customer accounts, resolve discrepancies, and clear uncollectible amounts.
- Investigate and resolve billing issues, disputed charges, and customer inquiries efficiently.
- Prepare reports on collection status, account aging, and payment progress for management.
- Maintain positive relationships with clients and internal teams.
- Maintain thorough documentation of all collection activities and financial transactions.
- Generate and send invoices, monitor incoming payments, and post cash receipts accurately.
Requirements
- 2-5 years of experience in a Collections role.
- Strong communication and interpersonal skills.
- Attention to detail and strong analytical abilities.
- Proficiency with accounting software, SAP Business One a plus.
- Ability to work with customers and co-workers in different geographic regions
- Organizational skills and ability to meet deadlines.
Benefits
- Medical, Dental, Vision, Life, AD&D insurance available after 30 days
- 401(k) plan with company match available after 30 days
- Employee Assistance Program
- 22 PTO + 2 VTO + 9 paid holidays per year
- Hybrid work schedule (after 90 days of employment)
- Year-round Flex Fridays, as schedule allows
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsreconciliationbillinginvoice generationpayment processingdispute resolutionfinancial reportingaccountinganalytical skillsattention to detail
Soft Skills
communicationinterpersonal skillsorganizational skillsnegotiationproblem-solvingrelationship managementtime managementcustomer serviceteam collaborationadaptability