Ternium Revenue Cycle Management

Customer Success Manager

• Lead a team responsible for delivering outstanding client outcomes across Ternium’s denial management engagements
• Serve as a trusted strategic advisor to Revenue Cycle and Finance executives
• Own and manage executive-level relationships with VPs of Revenue Cycle, CFOs, and Denials Leadership
• Serve as senior escalation point for client performance, operational, or contractual matters
• Lead Quarterly Business Reviews (QBRs)
• Drive and monitor KPIs including recovered revenue, aging, inventory velocity, and payer performance
• Partner cross-functionally with Operations, Sales, Denials Insights, and Leadership
• Lead, coach, and develop a team of client-facing leaders

Client Success Manager