Technical Service Manager

TerminixSIS India

Technical Service Manager specializing in pest control strategies and supporting operations with best practices. Collaborating with teams to enhance service quality and customer satisfaction.

Posted 6/23/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesMid-LevelSenior💰 $73,000 - $111,000 per yearWebsite

About the role

Key responsibilities & impact

Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes.
Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans.
Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians.
Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.

Requirements

What you’ll need

Four year college biological science degree in entomology or related sciences is preferred, but not required.
Board Certified Entomologist (BCE) or ACE preferred
A minimum of 5 yrs. of related structural pest management experience required.
2 years+ of Structural Pest Management field experience
1 years+ management experience required
Strong project management skills
Strong change management skills
Written and verbal communication skills, including delivery of formal presentations
Quantitative and qualitative analytical skills

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pest control strategiesdata analysissite assessmentstroubleshootingcorrective action plansservice delivery protocolsKPI monitoringstructural pest managementquantitative analysisqualitative analysis

Soft Skills

coachingdevelopmentproblem solvingproject managementchange managementwritten communicationverbal communicationpresentation skills

Certifications

Board Certified Entomologist (BCE)ACE