Senior Manager, Customer Insight

TerminixSIS India

Senior Manager of Customer Insights at Rentokil managing customer feedback analytics and market research functions. Building predictive models to enhance customer experience and financial outcomes.

Posted 5/3/2026full-timeRemote • 🇮🇳 IndiaSenior💰 $125,300 - $162,800 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Design and lead an enterprise-wide "Voice of the Customer" (VOC) framework across all digital and physical touchpoints.
Establish closed-loop tracking mechanisms to ensure customer insights translate into documented operational and financial ROI.
Build predictive driving models linking NPS, CSAT and CVC to tangible financial outcomes, such as renewal rates, churn prevention, and expansion revenue.
Architect robust primary research and brand tracking programs to monitor market position and competitor behavior.
Identify and analyze complex datasets to provide feedback to the CDO organization on enterprise-level data requirements.
Cultivate strategic partnerships with CX Forum, Sales, Marketing, and Service delivery teams to guide decision-making based on customer signals.
Collaborate with the CX office to map cross-channel customer journeys (web, mobile, service, offline) and identify critical friction points and "moments of truth".
Design A/B tests and quasi-experiments focused on improving the end-to-end customer experience and commercial performance.
Deliver high-impact narratives and performance scorecards, quantifying root causes of customer pain points to guide leadership decision-making.

Requirements

What you’ll need

Master’s degree in Statistics, Behavioral Economics, Data Science or an MBA with a focus on Customer Insights is preferred.
7 or more years of relevant experience in insights-driven leadership.
5+ years in a DTC or B2B subscription business model, with a deep understanding of recurring revenue and the subscriber lifecycle.
Expert-level proficiency in Qualtrics, Medallia, or Cresta.
Strong SQL and Python/R skills for integrating unstructured survey data with structured behavioral datasets.
Deep understanding of causal inference, text analytics (NLP) for survey sentiment, and key driver analysis (KDA).
Proficiency in research methods and journey mapping tools such as Lucidchart or Figma.
No sponsorship or OPT available.

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Professional and Personal Growth

ATS Keywords

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Hard Skills & Tools

SQLPythonRA/B testingcausal inferencetext analyticskey driver analysisdata analysisjourney mappingpredictive modeling

Soft Skills

leadershipstrategic thinkingcollaborationcommunicationanalytical thinkingproblem-solvingcustomer-centric mindsetnarrative developmentdecision-makingpartnership cultivation