Customer Retention Specialist

• Engage with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions.
• Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively.
• Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions.
• Collaborate with internal teams to ensure a seamless retention process.
• Provide superior customer service through phone, email, and text communications.
• Handle advanced residential billing and service concerns with professionalism and efficiency.
• Accurately update and maintain customer records as needed.

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