IT Business Analyst

Terex Corporation

. Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities .

Posted 4/24/2026full-timeWatertown • North Carolina, South Dakota, Tennessee, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $77,000 - $92,000 per yearWebsite

Tech Stack

Tools & technologies

CloudERPOracleSQL

About the role

Key responsibilities & impact

Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues
Manage and optimize Oracle CX Field Service Cloud, and Oracle CX Service Cloud business processes and interaction with Salesforce, and ERP (Oracle EBS / Oracle Fusion)
Provide frontline support and training for end users in the Services function
Drive adoption of new tools and digital capabilities in the field and back office
Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
Ensure data quality and alignment across systems (ERP, CX Service, and Oracle Field Service, and internal data lakes/platforms)
Work closely with developers and system integrators to test and validate enhancements and system changes
Lead or support projects focused on digitizing and improving field service workflows
Document system processes, configurations, and best practices
Identify automation and integration opportunities between platforms to streamline operations

Requirements

What you’ll need

Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience)
3–5+ years of experience as a Business Analyst or similar role in IT or Services Operations
Hands-on experience with Oracle EBS R12 or Oracle Fusion, particularly in Order Management and Inventory modules
Working knowledge of Oracle CX Field Service Cloud and Oracle CX Service Cloud - configuration, dispatching, mobile workflows, etc.
Strong SQL skills and experience working with BI/analytics platforms (PowerBI)
Strong AI agent skills and experience
Strong analytical, documentation, and communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks

healthcare
paid holidays
401K
life insurance
LinkedIn Learning
Team Member bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLOracle EBS R12Oracle FusionOracle CX Field Service CloudOracle CX Service CloudBI toolsPowerBIdata modelingdata qualityautomation

Soft Skills

analytical skillsdocumentation skillscommunication skillsindependencetime managementprioritizationcollaborationproblem-solvingtrainingleadership