Field Services Administrator
Terex Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Receives incoming calls, transfers to appropriate extension and provides requested information
- Create service tickets for multiple ESG Operating Companies; Heil, 3rd Eye and Marathon
- Manage incoming service ticket request, scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment
- Creating field service estimates based on service ticket request, following Technical Service standard job estimates practices
- Contacting customers for purchase order request to full-fill service dates
- Develops and maintains basic administrator knowledge of phone system and makes changes as required
- Maintains mailboxes and extensions as needed
- Arrange travel for tech services team members
- Managing the office supply inventory and placing orders for items per the schedule
- Attendance at work, including presence at work during regular working hours, or other schedule as assigned by the department manager, is essential
- Acceptance of overtime assignments may be required in order to meet goals and objectives
- Performs other related duties as required and assigned
Requirements
- High school degree required
- A Bachelor’s degree is preferred
- 3 to 5 years’ experience required
- Prior knowledge of the database, quote system and ticket system that the Technician teams use required
- Prior experience providing estimates for service required
- Excellent oral and written communications skills
- Ability to handle multiple incoming calls in a calm, courteous and efficient manner
- Basic business and clerical skills needed
- Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required
- Ability to maintain complete confidentiality regarding incoming calls and other information received during the course of employment
- Experience in a rapidly growing and changing environment is important
- Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization
- Strong organizational skills with great attention to detail
- Ability to quickly adapt in a fast-paced high-energy environment
- Ability to multi-task
Benefits
- paid vacation
- 401(k)
- medical
- dental
- vision
- advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service ticket managementfield service estimatesdatabase knowledgequote system knowledgeticket system knowledgebusiness skillsclerical skillsMicrosoft Office SuiteExcelOutlook
Soft skills
oral communicationwritten communicationinterpersonal skillsorganizational skillsattention to detailadaptabilitymulti-taskingcustomer serviceconfidentialitycalm demeanor
Certifications
high school degreeBachelor's degree