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Teramind

Customer Support Specialist

Teramind

Customer Support Specialist responsible for providing technical support and maintaining customer satisfaction. Work involves handling customer inquiries via chat and email to resolve issues.

Posted 4/17/2026contractRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
AWSAzureCloudLinuxMacOSPostgres

About the role

Key responsibilities & impact
  • Provide technical support to our customers
  • Maintain high customer satisfaction while managing operational expectations
  • Become a product expert and maintain a deep understanding of product functionality
  • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
  • Identify trends in support requests to help create long-term solutions.

Requirements

What you’ll need
  • Minimum 2 years of relevant experience as a technical support or in a similar role
  • Ability to navigate comfortably in Linux, macOS, and Windows shells and operating systems
  • Knowledge of PostgreSQL
  • Knowledge of cloud computing platforms (Azure, AWS, etc)
  • Knowledge of an Intercom or similar ticketing system
  • Understanding of B2B SaaS products, IT security, and data platforms
  • Ability to translate intricate technical details to simple, understandable terms
  • Strong interpersonal skills and ability to work with customers & cross-functional teams.

Benefits

Comp & perks
  • Competitive compensation
  • Flexible paid time off
  • Laptop reimbursement
  • Ongoing training, development, and career growth opportunities
  • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.

ATS Keywords

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Hard Skills & Tools
LinuxmacOSWindowsPostgreSQLcloud computingAzureAWSIntercomticketing systemB2B SaaS
Soft Skills
customer satisfactioncommunicationinterpersonal skillsproblem-solvinganalytical skillstrend identificationtechnical translationcross-functional collaboration