Teramind

Customer Support Specialist

Teramind

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide technical support to our customers
  • Maintain high customer satisfaction while managing operational expectations
  • Become a product expert and maintain a deep understanding of product functionality
  • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.

Requirements

  • Provide technical support to our customers
  • Maintain high customer satisfaction while managing operational expectations
  • Become a product expert and maintain a deep understanding of product functionality
  • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.
Benefits
  • Competitive compensation
  • Flexible paid time off
  • Laptop reimbursement
  • Ongoing training, development, and career growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcustomer satisfactioncommunicationproblem-solvinganalytical skills