Customer Support Specialist

Teramind

Customer Support Specialist responsible for providing technical support and maintaining customer satisfaction for Teramind's Insider Risk Management platform. Work involves chat and email interactions primarily during business hours.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support to our customers
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.

Requirements

What you’ll need

Provide technical support to our customers
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.

Benefits

Comp & perks

Competitive compensation
Flexible paid time off
Laptop reimbursement
Ongoing training, development, and career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer supportcustomer satisfactioncommunicationproblem-solvinganalytical skills