Terakeet

Director

• Manages and executes the strategic direction of the company's enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications.
• Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades and modernization projects) and support organizational growth.
• Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
• Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
• Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
• Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
• Establishes robust data security frameworks for AI models and external API integrations ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
• Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
• Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company's security standards.
• Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
• Evaluates information risk on a regular time schedule and promotes, continuously, information security awareness and compliance training within the organization.
• Ability to speak to internal and external stakeholders about data security policies, procedures and standards, including AI ethics, data privacy, and compliance.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits to the organization.
• Provides direct support to employees on technology hardware and software to ensure operating availability, and implements training programs (including the safe and secure use of AI platforms).
• Manages the quarterly IT budget to align with open targets, and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
• Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
• Plays an integral role in the hiring process, and has oversight of new direct reports on-boarding and training in order to achieve fast ramp goals.

Director of Information Technology