TentBox

Community Engagement Executive

TentBox

full-time

Posted on:

Location Type: Hybrid

Location: Romsey • United Kingdom

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Salary

💰 £27,000 - £30,000 per year

Job Level

Junior

About the role

  • Lead community engagement across all social platforms, ensuring consistent, on-brand communication
  • Respond to comments, messages, and mentions in a timely and thoughtful manner
  • Maintain a high standard of response quality, tone of voice, and customer care
  • Gather, organise, and upload user-generated content (UGC) from the community
  • Monitor conversations and feedback, identifying key themes and sharing insights with the wider team

Requirements

  • 12 - 24 months experience in a social media, community, or customer-facing role
  • Excellent written communication skills with strong attention to tone and detail
  • Friendly, empathetic, and confident engaging with customers online
  • Highly organised with the ability to manage multiple conversations and platforms
  • Proactive and responsive, with a strong sense of ownership
  • Passion for social media, online communities, and the outdoors
  • Tools & skills: Meta (Instagram, Facebook), TikTok, Community management / social tools (e.g. Sprout Social or similar)
Benefits
  • 25 days annual leave + bank holidays / pro-rata
  • Private Health Care
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
written communicationattention to detailempathycustomer engagementorganizational skillsproactivityresponsivenessownership