tensech

Operations

• Client Onboarding Support
• Support new client onboarding from application through activation, ensuring all required documentation and information is collected accurately and on time.
• Serve as a friendly, responsive point of contact for new clients during onboarding, answering questions and guiding them through next steps.
• Track onboarding status across clients and flag delays or blockers to the Customer Care and Ops Lead.
• Transaction Follow-Up
• Monitor new transactions and proactively follow up with clients and internal teams to ensure timely completion.
• Identify and escalate transaction issues or delays before they become client-facing problems.
• Maintain clear, up-to-date records of transaction status for reporting purposes.
• Operations Support (Mexico Team)
• Provide day-to-day support to the Mexico operations team on recurring administrative and coordination tasks.
• Help maintain and organize operational documentation, trackers, and SOPs.
• Assist in coordinating between local operations, customer service, and other cross-functional teams as needed.
• Reporting and Presentations
• Prepare clear, well-organized status updates and summaries for internal stakeholders.
• Build simple presentations to communicate onboarding progress, transaction status, or process updates.
• Support the Customer Care and Ops Lead with ad hoc reporting and data organization.
• Process and Client Relationship Support
• Help identify recurring bottlenecks or inefficiencies in onboarding and transaction workflows and suggest improvements.
• Build rapport with clients through consistent, professional follow-up and communication.
• Support the broader customer service and operations team with additional tasks as priorities evolve.

Operations Analyst

• Define and execute strategy with precision
• Build institutional infrastructure to support scaling
• Establish treasury backend for real-time money movement
• Lead operational groundwork for US market entry
• Serve as primary internal legal voice across US matters
• Advise on compliance program design across markets
• Manage risk framework for treasury operations

Operations Analyst

VP Global Operations