Tenor

Customer Success Associate – AI Startup

Tenor

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Support onboarding and rollout preparation (materials, coordination, follow-ups)
  • Help customers understand best practices and drive early adoption
  • Track questions, risks, and action items so nothing falls through the cracks
  • Help standardize onboarding and lifecycle workflows
  • Create and maintain lightweight customer-facing resources (guides, templates, FAQs)
  • Shadow customer calls and help with notes, next steps, and internal alignment
  • Surface product feedback and patterns from customers
  • Partner with Product and Sales to keep the customer journey tight

Requirements

  • 1–3 years in customer-facing roles (customer success, support, operations, training, program coordination, etc.)
  • Organized, proactive, and calm in fast-moving environments
  • Communicate clearly and with warmth (written + verbal)
  • Like working with people *and* improving systems
  • Excited about AI and a product that changes how people learn and lead
Benefits
  • 100% covered medical/dental/vision + 401(k) + FSA
  • Flexible PTO + parental leave
  • Learning & development stipend
  • Home office + commuter benefits
  • Team offsites
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizedproactivecalmclear communicationwarm communicationcustomer engagementsystem improvementcollaborationnote-takingfeedback analysis