Tennr (YC W23)

Communication & Workflow Specialist

Tennr (YC W23)

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $43 - $48 per hour

About the role

  • Design and develop call scripts for new automated use cases
  • Partner directly with customers to understand and map their current phone-based workflows
  • Translate customer workflows into structured, compliant automated call flows
  • Define key inputs, outputs, escalation paths, and expected outcomes for each workflow
  • Recommend best practices to improve operational efficiency, outcomes, and recipient experience
  • Lead QA testing efforts to ensure accuracy and reliability prior to customer go-live
  • Support customer implementations and go-lives to ensure successful deployment

Requirements

  • 5+ years in healthcare operations or patient-facing workflows
  • Direct experience making or managing patient-facing phone calls. Experience with texting is strongly preferred
  • Strong understanding of healthcare compliance considerations, including HIPAA, patient communication boundaries, and consent requirements.
  • Strong process ownership and attention to detail
  • Hands-on experience designing or improving workflows, including breaking down real-world processes into structured steps, decision trees, and defined outcomes, translating them into clear, conversational scripts, and participating in or owning QA and/or UAT processes to validate accuracy.
  • Comfortable leading working sessions with customers, including gathering requirements, defining workflows, and guiding decisions while balancing best practices and customer needs.
  • Willingness to learn and operate within new platforms and tools
Benefits
  • Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
  • Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
  • Build Relationships: collaborate and connect with like-minded, driven individuals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow designautomated call flowsQA testingUAT processescall script developmentprocess mappingcompliance considerationspatient communicationdecision treesoperational efficiency
Soft Skills
attention to detailprocess ownershipcustomer collaborationrequirement gatheringguiding decisionsbest practices recommendationleadershipcommunicationproblem-solvingadaptability