Tennr (YC W23)

Communications

• Design and develop call scripts for new automated use cases
• Partner directly with customers to understand and map their current phone-based workflows
• Translate customer workflows into structured, compliant automated call flows
• Define key inputs, outputs, escalation paths, and expected outcomes for each workflow
• Recommend best practices to improve operational efficiency, outcomes, and recipient experience
• Lead QA testing efforts to ensure accuracy and reliability prior to customer go-live
• Support customer implementations and go-lives to ensure successful deployment

Communication & Workflow Specialist