Tennis Australia

Customer Experience Officer

Tennis Australia

part-time

Posted on:

Location Type: Office

Location: Melbourne • Australia

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About the role

  • Provide friendly, professional and efficient customer service via phone, email and face-to-face.
  • Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries.
  • Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control.
  • Promote Australian Open guided tours and ensure key dates and information is communicated effectively.
  • Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives.
  • Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.

Requirements

  • Excellent communication and interpersonal skills
  • The ability to work effectively in a team environment and with minimal supervision.
  • An eagerness to listen, learn and develop
  • Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry
  • Hold (or be willing to obtain) a current Police Check and Working with Children Check
  • Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia
Benefits
  • Career development with a range of formal education and on the job training opportunities
  • Tickets to the Australian Open
  • Monthly health & wellbeing activities with access to CorePlus Pilates
  • Onsite gym, tennis facilities & free onsite car parking
  • Salary packaging & a range of discounts from our sponsorship partners
  • Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsinterpersonal skillsteamworkflexibilitycustomer servicelisteninglearningdevelopment
Certifications
Police CheckWorking with Children Check