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Customer Experience Officer
Tennis AustraliaCustomer Experience Officer handling service and support for Tennis World Melbourne Park & Albert Reserve. Responsibilities include customer service, front of house management, and event support.
About the role
Key responsibilities & impact- Provide friendly, professional and efficient customer service via phone, email and face-to-face.
- Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries.
- Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control.
- Promote Australian Open guided tours and ensure key dates and information is communicated effectively.
- Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives.
- Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.
Requirements
What you’ll need- Excellent communication and interpersonal skills
- The ability to work effectively in a team environment and with minimal supervision.
- An eagerness to listen, learn and develop
- Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry
- Hold (or be willing to obtain) a current Police Check and Working with Children Check
- Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia
Benefits
Comp & perks- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- Salary packaging & a range of discounts from our sponsorship partners
- Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillsteamworkflexibilitycustomer servicelisteninglearningdevelopment
Certifications
Police CheckWorking with Children Check