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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives
- Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
- Develop session templates, facilitator guides, and post-session materials that can be reused and scaled
- Track attendance, completion, and engagement; iterate based on feedback and outcome data
- Architect and launch a scalable self-service education program — video content, knowledge base, certification tracks, or a formal LMS
- Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels
- Partner with Product and Marketing to keep content current as the platform evolves
- Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention
- Build the enablement muscle for Tenex's customer-facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
- Partner with organizational leaders to identify skill gaps and design targeted training to close them
- Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
- Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment
- Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework
- Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout
- Create a content governance process to ensure accuracy, freshness, and brand consistency
- Advise leadership on L&D investment priorities as headcount and customer count grow
Requirements
What you’ll need- 5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
- Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
- Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks
- Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO
- Comfort with ambiguity and a bias toward action — you'll define the problem as often as you'll solve it
- Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts.
- Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains
- Experience building internal enablement programs for CS or sales teams
- Familiarity with LMS platforms and content authoring tools
- Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM
- Prior experience in a high-growth startup or early-stage company where you had to build foundational systems
Benefits
Comp & perks- Competitive compensation
- equity
- relocation package and benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer educationtraining program developmentinstructional designcontent creationdata measurementcontent governanceLMS managementcertification frameworksfacilitationreporting
Soft Skills
strong written communicationstrong verbal communicationproblem-solvingadaptabilitycross-functional collaborationstrategic thinkingbias toward actiondata fluencyleadership advisingorganizational skills