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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer educationtraining program developmentinstructional designcontent creationdata measurementcontent governanceLMS managementcertification frameworksfacilitationreporting
Soft Skills
strong written communicationstrong verbal communicationproblem-solvingadaptabilitycross-functional collaborationstrategic thinkingbias toward actiondata fluencyleadership advisingorganizational skills
Tools & Technologies
LMS platformscontent authoring toolsknowledge base systemsvideo content toolsanalytics toolstraining calendarsinternal toolkitsfacilitator guidessession templatesvendor evaluation tools
Industry Keywords
B2B SaaScybersecurityMDRSIEMSOARsecurity operationscustomer lifecycleenablement programshigh-growth startupenterprise tech
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives
- Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
- Develop session templates, facilitator guides, and post-session materials that can be reused and scaled
- Track attendance, completion, and engagement; iterate based on feedback and outcome data
- Architect and launch a scalable self-service education program — video content, knowledge base, certification tracks, or a formal LMS
- Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels
- Partner with Product and Marketing to keep content current as the platform evolves
- Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention
- Build the enablement muscle for Tenex's customer-facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
- Partner with organizational leaders to identify skill gaps and design targeted training to close them
- Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
- Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment
- Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework
- Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout
- Create a content governance process to ensure accuracy, freshness, and brand consistency
- Advise leadership on L&D investment priorities as headcount and customer count grow
Requirements
What you’ll need- 5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
- Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
- Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks
- Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO
- Comfort with ambiguity and a bias toward action — you'll define the problem as often as you'll solve it
- Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts.
- Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains
- Experience building internal enablement programs for CS or sales teams
- Familiarity with LMS platforms and content authoring tools
- Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM
- Prior experience in a high-growth startup or early-stage company where you had to build foundational systems
Benefits
Comp & perks- Competitive compensation
- equity
- relocation package and benefits