TENEX.AI

Customer Success Engineer

TENEX.AI

full-time

Posted on:

Location Type: Hybrid

Location: Sarasota • Florida • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AnsibleAWSAzureCloudCyber SecurityDockerGoogle Cloud PlatformKubernetesLogstashPythonTerraform

About the role

  • Design, build, and maintain custom data parsers to transform raw security logs and data from various customer systems (e.g., SIEMs, cloud platforms, threat intelligence feeds, etc) into a normalized format for our platform.
  • Serve as a key technical point of contact for advanced issues, including data pipeline failures, parser errors, and integration challenges. Triage, troubleshoot, and resolve complex technical problems in collaboration with internal engineering and product teams.
  • Act as a trusted technical advisor, identifying customer needs and translating them into actionable feedback for our product roadmap. Champion customer requirements to ensure our platform evolves to meet their changing security challenges.
  • Working alongside other Customer Success practitioners, monitor customer health and usage metrics to identify opportunities for optimization, new use cases, and enhanced security value. Conduct regular technical reviews to ensure systems are configured correctly and performing optimally.
  • Demonstrated basic experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc.
  • Create and maintain technical documentation, guides, and best-practice content to empower customers and scale our support efforts.

Requirements

  • 2-3 years proven experience in a cybersecurity, cloud engineering, DevOps or similar field.
  • Strong understanding of security technologies such as SIEM, EDR, SOAR, and cloud security.
  • Hands-on experience with parsing various data formats (e.g., JSON, XML, CSV, Syslog).
  • Experience with scripting and automation (Python, Bash, Terraform, Ansible, or similar).
  • Proficiency with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
  • Familiarity with networking, security operations, and incident response workflows.
  • Strong problem-solving and troubleshooting skills.
  • Excellent customer-facing communication and collaboration abilities.
  • Ability to work in a fast-paced, high-performance environment.
  • Passion for cybersecurity, automation, and customer success.
  • Previous experience with Google specific platforms (SecOps/Chronicle/Siemplify, GCP, SCC, VirusTotal Enterprise, VertexAI, CEP, etc.) is a bonus.
  • Previous experience with Logstash configuration and implementation is a bonus.
  • Direct experience with data pipeline technologies such as OTEL, Bindplane, Cribl, Databahn, and Abstract is a bonus.
  • Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent experience).
  • Relevant certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Engineer, or CISSP are a plus.
Benefits
  • Competitive salary and benefits package
  • Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions
  • Collaborate with a talented and innovative team focused on continuously improving security operations
  • A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data parsingdata ingestiondata normalizationdata modelingautomationscriptingJSONXMLCSVSyslog
Soft skills
problem-solvingtroubleshootingcustomer-facing communicationcollaborationadaptabilitypassion for cybersecuritycustomer success
Certifications
AWS Certified Solutions ArchitectGCP Professional Cloud EngineerCISSP