Customer Success Engineer
TENEX.AI
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • Kansas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AnsibleAWSAzureCloudCyber SecurityDockerGoogle Cloud PlatformKubernetesPythonTerraform
About the role
- Design, build, and maintain custom data parsers to transform raw security logs and data from various customer systems (e.g., SIEMs, cloud platforms, threat intelligence feeds, etc) into a normalized format for our platform.
- Serve as a key technical point of contact for advanced issues, including data pipeline failures, parser errors, and integration challenges. Triage, troubleshoot, and resolve complex technical problems in collaboration with internal engineering and product teams.
- Act as a trusted technical advisor, identifying customer needs and translating them into actionable feedback for our product roadmap. Champion customer requirements to ensure our platform evolves to meet their changing security challenges.
- Working alongside other Customer Success practitioners, monitor customer health and usage metrics to identify opportunities for optimization, new use cases, and enhanced security value. Conduct regular technical reviews to ensure systems are configured correctly and performing optimally.
- Create and maintain technical documentation, guides, and best-practice content to empower customers and scale our support efforts.
Requirements
- 2- 3 years proven experience in a cybersecurity, cloud engineering, DevOps or similar field.
- Strong understanding of security technologies such as SIEM, EDR, SOAR, and cloud security.
- Hands-on experience with parsing various data formats (e.g., JSON, XML, CSV, Syslog).
- Experience with scripting and automation (Python, Bash, Terraform, Ansible, or similar).
- Proficiency with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Familiarity with networking, security operations, and incident response workflows.
- Relevant certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Engineer, or CISSP are a plus.
Benefits
- Competitive salary and benefits package
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data parsingJSONXMLCSVSyslogscriptingautomationPythonBashTerraform
Soft skills
technical advisortroubleshootingcollaborationcustomer needs assessmentcommunicationtechnical documentationproblem-solvingmonitoringoptimizationcustomer engagement
Certifications
AWS Certified Solutions ArchitectGCP Professional Cloud EngineerCISSP