Patient Account Representative

Tenet Healthcare

Patient account representative resolving healthcare claims and collections for Conifer Health. Researching accounts, correcting billing issues, and pursuing timely payment.

Posted 8/19/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical claims processing, hospital collections, and revenue cycle management, with a strong understanding of Managed Care and government payor requirements. Proficient in utilizing patient accounting applications and Microsoft Office to ensure timely resolution of patient accounts and compliance with relevant regulations.

Highest-signal resume keywords

Medical Claims ProcessingRevenue Cycle ManagementManaged Care KnowledgePatient Accounting ApplicationsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hospital CollectionsTyping Speed 45 WPMEOB UnderstandingUB04 Billing Form RequirementsHCFA 1500 Forms Familiarity

Soft Skills

Clear CommunicationInterpersonal SkillsCritical ThinkingProblem SolvingDecision Making

Tools & Technologies

Microsoft OfficeACEVI WebIMaCSOnDemand

Industry Keywords

Managed CareMedicareMedicaidHMOPPOIPACapitationClaims ProcessingFederal RegulationsState Regulations

About the role

Key responsibilities & impact

Work patient accounts to ensure timely resolution
Follow up on claim submissions and review remittances for insurance collections
Create and pursue disputed balances from government and non-government entities
Interact with insurance plans, patients, physicians, attorneys, and team members
Use patient accounting applications, internet resources, and payer websites to research accounts
Contact third-party payors and/or patients by phone, email, or online regarding uncollected balances
Update plan IDs and patient or payor demographic/insurance information
Document claim status and account actions in the patient accounting system
Identify payor issues and trends, solve recoup issues, and request additional documentation
Review contracts and identify billing or coding issues; request re-bills, secondary billing, or corrected bills
Resolve accounts timely or open dispute records for further research
Maintain desk inventory without backlog while meeting productivity and quality standards
Identify payment delays and aged-account trends; escalate issues to the Supervisor
Support team members who are absent or backlogged
Perform special projects and other assigned duties
Attend meetings, training seminars, and in-services
Respond timely to emails and telephone messages
Ensure compliance with State and Federal laws and regulations for Managed Care and other Third Party Payors

Requirements

What you’ll need

High School diploma or equivalent
1-4 years medical claims and/or hospital collections experience
Minimum typing requirement of 45 wpm
Thorough understanding of the revenue cycle process, from patient access through Patient Financial Services procedures and policies
Intermediate skill in Microsoft Office (Word, Excel)
Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently
Clear and professional communication; good oral and written skills
Strong interpersonal skills
Above average analytical and critical thinking skills
Ability to make sound decisions
Full understanding of Commercial, Managed Care, Medicare and Medicaid collections
Intermediate knowledge of Managed Care contracts, contract language, and Federal and State requirements for government payors
Familiarity with HMO, PPO, IPA, and Capitation terminology and claims processing
Intermediate understanding of EOB
Intermediate understanding of hospital billing form requirements (UB04) and familiarity with HCFA 1500 forms
Ability to problem solve, prioritize duties, and follow through completely with assigned tasks
Required vaccinations and screenings, as applicable and permitted by law, prior to employment start

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act