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Customer Service Representative, Bilingual
Tenet HealthcareCustomer Service Representative handling physician billing inquiries for Conifer Health. Responsible for high-volume call handling and ensuring patient satisfaction in a remote role.
About the role
Key responsibilities & impact- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow-up on all issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Requirements
What you’ll need- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus.
Benefits
Comp & perks- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
ATS Keywords
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Hard Skills & Tools
medical customer servicecall center experiencemedical billing systemsGE CentricityEPICMicrosoft OutlookMicrosoft ExcelMicrosoft Word
Soft Skills
customer servicepatient satisfactionprofessionalismconfidentialitycommunication
Certifications
High School degree or equivalent