FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative, Bilingual
Tenet HealthcareCustomer Service Representative handling physician billing inquiries for Conifer Health. Responsible for high-volume call handling and ensuring patient satisfaction in a remote role.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
medical customer servicecall center experiencemedical billing systemsGE CentricityEPICMicrosoft OutlookMicrosoft ExcelMicrosoft Word
Soft Skills
customer servicepatient satisfactionprofessionalismconfidentialitycommunication
Certifications & Qualifications
High School degree or equivalent
Industry Keywords
HIPAA compliancecall center metricspatient calls
About the role
Key responsibilities & impact- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow-up on all issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Requirements
What you’ll need- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus.
Benefits
Comp & perks- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.