Patient Advocate Representative, Bilingual
Tenet Healthcare
full-time
Posted on:
Location Type: Office
Location: Glendale • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Screen self-pay patients at hospital bedside for eligibility in governmental and non-governmental programs
- Identify all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, and TPL
- Obtain and complete the Confidential Financial Statement form and assist patients in applying for benefits
- Conduct interviews with patients and/or family members and record and maintain complete documentation of activities
- Perform financial clearance functions including collections and prepare accounts for Financial Assistance review
- Follow up on assigned accounts to ensure follow-through on government applications
- Conduct field visits to patient homes for skip tracing and assisting patients with documents
- Notify hospital case management, social services and admissions staff of screening determinations and outcomes
- Work in both hospital and office facilities with direct contact with patients and staff; some travel may be required
Requirements
- High School diploma or equivalent
- Minimum 2 years work experience with Social Services or Hospital Admitting or related area
- Working familiarity with the rules and regulations pertaining to Federal, State and County programs
- P/C systems literate including Windows, Microsoft Outlook, Excel and Word programs
- Ability to work independently
- Excellent oral and written communication skills, and clear understanding of the English language
- Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Ability to prioritize and manage multiple tasks with efficiency
- Bi-lingual preferred (Spanish)
- Conifer requires candidates to obtain and provide confirmation of required vaccinations and screenings prior to the start of employment (may include COVID-19 and influenza)
- Ability to travel if required
- Ability to sit and work at a computer terminal for extended periods and to walk through hospital environments and visit patients at bedside
Benefits
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial clearancecollectionsskip tracingdocumentationeligibility screeningpatient interviewsbenefits application assistanceaccount managementdata entryprogram familiarity
Soft skills
independent workoral communicationwritten communicationdetail orientedtask prioritizationmultitaskinginterpersonal skillsorganizational skillsefficiencybilingual communication
Certifications
high school diplomavaccination confirmationscreening confirmation