Patient Advocate Representative – Bilingual
Tenet Healthcare
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Screen self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs
- Identify all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc., and route account appropriately in the Patient Accounting environment
- Obtain and complete the Confidential Financial Statement form and assist patients in applying for benefits
- Conduct interviews with patients and/or family members and maintain complete documentation of activities
- Perform financial clearance including collections and prepare accounts for Financial Assistance review
- Follow up on EES assigned accounts to ensure government application follow-through
- Conduct field visits to patient homes for skip tracing and assisting patients with documents
- Notify hospital case management, social services and admissions staff of screening determinations and outcomes via verbal and written communication
Requirements
- High School diploma or equivalent
- Minimum 2 years work experience with Social Services or Hospital Admitting or related area
- Working familiarity with the rules and regulations pertaining to Federal, State and County programs
- P/C systems literate including Windows, Microsoft Outlook, Excel and Word
- Ability to work independently
- Excellent oral and written communication skills and clear understanding of the English language
- Detail oriented with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
- Ability to prioritize and manage multiple tasks with efficiency
- Bi-lingual preferred (Spanish)
- Must be able to sit and work at a computer terminal for extended periods of time
- Must be able to walk through a hospital environment and visit patients at bedside
- Ability to travel if required
Benefits
- competitive benefits package and leadership to take your career to the next step!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial clearancecollectionsskip tracingConfidential Financial Statementeligibility screeningpatient documentationgovernment application follow-throughbenefits application assistancerules and regulations familiarityhospital admitting
Soft skills
independent workoral communicationwritten communicationdetail orientedtask prioritizationefficiencyinterpersonal skillsorganizational skillsmultitaskingbilingual communication
Certifications
High School diploma or equivalent