Patient Service Rep II, Spanish Bilingual
Tenet Healthcare
Scheduler, Spanish Bilingual
Tenet Healthcare
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Create a positive patient experience by accurately and efficiently handling Financial Clearance and Scheduling duties
- Verify eligibility/benefits, pre-authorization requirements, and available payment options
- Perform financial clearance tasks including verifying patient demographics, insurance information, and securing payment/performing collection efforts
- Complete scheduling functions: timely scheduling and provide appointment information (prep instructions, directions, order management)
- If assigned to Order Management: verify orders, index and export physicians orders to correct account number
- If assigned to complex Pre-Registration: collect and verify required patient demographic and financial data, determine patient financial responsibility, secure pre-payment, and create complete pre-registration account for inpatient/surgical admissions
- Complete all pre-certification requirements by obtaining authorizations from insurers or healthcare facilities
- Other duties as assigned based on departmental needs
Requirements
- Spanish Bilingual Required
- High school diploma or GED (required)
- Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college)
- Preferred: Telephone/call center experience
- Preferred: Pre-registration and/or scheduling experience
- Preferred: 2-3 years of customer service experience
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors
- Must have basic typing ability
- Must have working knowledge of Windows based computer environment
- Ability to multitask in multiple systems simultaneously
- Extensive multitasking ability
- Strong written and verbal communication skills
- Ability to travel
- Candidates may be required to obtain and provide confirmation of vaccinations and screenings prior to start of employment (as applicable and permitted by law)
