Account Manager

• Work accounts to ensure timely resolution throughout the revenue cycle from creation to payment
• Follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances
• Contact third party payors and/or patients via phone, e-mail, or online to resolve uncollected account balances
• Update plan IDs, adjust patient or payor demographic/insurance information, notate account details, identify payor issues and trends
• Request additional information from patients, medical records, and other documentation upon request from payors
• Review contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed
• Open dispute records for further research and substantiation when necessary
• Maintain desk inventory and meet productivity and quality standards
• Perform special projects, attend meetings/training, and provide support for absent or backlogged team members
• Ensure compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors
• Document clear and concise notes in the patient accounting system
• Respond timely to emails and telephone messages as appropriate

Billing Account Representative

Provider Partnerships Manager

Director of Client Partnerships

Clinical Account Coordinator

Surgical Account Manager – MA, CT, RI

Clinical Territory Manager, Diabetes