Operations

• Responsible for managing a collections department including staffing, training, and strategy.
• Reviews monthly reports that are prepared by site management, surfaces relevant issues, analyzes and develops corrective action plans.
• Oversees hiring in the region and provides training/coaching to branch supervision.
• Ensures accurate and timely documentation of all work efforts on the required forms set forth by company policies and procedures.
• Establishes procedures for daily operations (with input from site management)
• Supervises, plans, organizes, and directs the daily activities of the department and its collection functions.
• Anticipates future changes/needs, creating strategic and operational plans for addressing them.
• Resolves corporate interface problems which cannot be resolved at the supervisory level.
• Develops operational targets in collaboration with site management.

Operations Manager

Associate Director, Field Access Ops, Patient Services Analytics

Operations Specialist

Principal SaaS Ops Engineer – Azure/AWS

Senior Manager, Academic Operations

Senior Government Operations Specialist – Federal Health