Operations Manager
Tenet Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,509 - $108,763 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for managing a collections department including staffing, training, and strategy.
- Reviews monthly reports that are prepared by site management, surfaces relevant issues, analyzes and develops corrective action plans.
- Oversees hiring in the region and provides training/coaching to branch supervision.
- Ensures accurate and timely documentation of all work efforts on the required forms set forth by company policies and procedures.
- Establishes procedures for daily operations (with input from site management)
- Supervises, plans, organizes, and directs the daily activities of the department and its collection functions.
- Anticipates future changes/needs, creating strategic and operational plans for addressing them.
- Resolves corporate interface problems which cannot be resolved at the supervisory level.
- Develops operational targets in collaboration with site management.
Requirements
- High School diploma or equivalent
- 4-year college degree in Healthcare Administration, Business preferred
- 5 – 7 years management experience in credit/collections (Healthcare or related industry preferred)
- Advanced knowledge of healthcare A/R
- Excellent working knowledge of Patient Financial Services operations with specific focus on collections
- Proficient in Microsoft Office (Word and Excel)
- Advanced writing skills
- Ability to provide advanced customer service
- Ability to plan and implement process improvements
- Ability to train and coach staff
- Ability to multi-task
- Strong leadership and organizational skills
Benefits
- Medical, dental, vision, disability, life, and business travel insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections managementhealthcare A/RPatient Financial Services operationsprocess improvementsstaff trainingstrategic planningoperational targetscorrective action plansdocumentationmulti-tasking
Soft skills
leadershiporganizational skillscustomer servicecoachingcommunicationproblem-solvinganalytical skillsplanningtrainingstrategic thinking
Certifications
High School diploma4-year college degree