Sales Appointment Setter, Outbound
United Placement Group
Financial Clearance
Tenet Healthcare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for creating a positive patient experience by accurately and efficiently handling day-to-day operations relating to Financial Clearance and Scheduling
- Completes both scheduling and registration functions with the patient for an upcoming visit during one call
- Scheduling: timely scheduling, provide appointment-related information (prep, directions, order management)
- Financial Clearance: verify patient demographic, insurance information and secure payment of patient financial liability/perform collection efforts
- If assigned to Order Management: verify order completeness and match scheduled procedure; index and export physician orders to correct account number
- If assigned to complex Pre-Reg: collect and verify patient demographic and financial data, determine financial responsibility and secure pre-payment/perform collection efforts
- Create a complete pre-registration account for upcoming inpatient/surgical admission
- Complete pre-certification requirements by obtaining authorization from insurer and/or healthcare facility
- Other duties as assigned based on departmental needs
Requirements
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors (may be required to use dual monitors)
- Must have basic typing ability
- Must have working knowledge of Windows based computer environment
- Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
- Extensive multitasking ability
- Strong written and verbal communication skills
- Required: High school diploma or GED
- Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college), completion of related medical certification program
- Preferred: Telephone/call center experience
- Preferred: Pre-registration and/or scheduling experience
- Preferred: 2-3 years of customer service experience
