Tech Support Specialist – Restaurant POS, Tier 1

Tendrill International Sdn Bhd

Tech Support Specialist providing Tier 1 customer support for restaurant POS systems. Handling inquiries via SMS, emails, and tickets while ensuring quality and accuracy in service.

Posted 4/25/2026full-timeRemote • Brunei DarussalamJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the first line of support for all inbound channels
Capture critical details including impacted system, symptoms, steps taken, and urgency
Document thoroughly in the ticketing system
Resolve routine issues using knowledge base documentation and predefined workflows
Maintain SLA targets
Validate subject line, problem statement, type, category, platform, and priority
Communicate clearly, calmly, and professionally
Utilize internal documentation consistently
Collaborate with Shift Leads and escalate complex issues with complete documentation

Requirements

What you’ll need

1–2 years of customer support or helpdesk experience
Strong phone presence and verbal communication skills
Clear written communication and documentation ability
Ability to multitask across calls, tickets, and chat
Comfortable working in high-volume environments
Restaurant technology or POS experience (Toast, PAR, NCR Aloha, etc.)
Zendesk experience
Slack and multi-channel support experience
Exposure to networking or online ordering platforms

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporthelpdesk experiencedocumentation abilitymultitaskingnetworkingonline ordering platforms

Soft Skills

verbal communicationwritten communicationcalm communicationprofessional communication