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About the role
Key responsibilities & impact- Manage inbound and outbound calls, emails, and other communications related to post-purchase voucher inquiries.
- Research and resolve patient billing and provider payment issues.
- Review voucher status and process updates as needed.
- Investigate and resolve aging vouchers.
- Support providers in accessing and utilizing Tendo’s MDsave Marketplace backend system.
- Maintain a strong understanding of the Marketplace products and their benefits for patients and providers.
- Document patient and provider interactions and ensure timely, effective follow-up via approved communication channels, including phone and email.
- Utilize Salesforce as the primary case management tool to track cases, notes, and resolutions.
- Meet departmental performance goals, including customer satisfaction and quality assurance standards.
- Maintain close coordination with internal teams, including provider relations, finance, and product, to resolve complex billing and payment issues.
- Perform other duties as assigned.
Requirements
What you’ll need- High school diploma or equivalent experience
- 3-5+ years of customer support experience and 2+ years of medical billing experience
- Working knowledge of medical insurance and terminology
- Proficiency in Microsoft Office (Word, Excel) and basic computer skills
- Experience with Salesforce strongly preferred
- Strong written and verbal communication skills
- Excellent customer service and interpersonal skills
- Strong organizational skills with attention to detail and follow-through
- Ability to work collaboratively in a team environment with limited supervision
- Excellent problem-solving skills
- Must contribute to a culture that values patient privacy by complying with HIPAA and other regulations, completing company privacy training, and proactively reporting any opportunities to better protect data privacy.
Benefits
Comp & perks- Full health benefits (medical, dental, and vision)
- Flexible spending and health savings accounts
- Company paid life insurance
- Company paid short-term and long-term disability
- Company equity
- Voluntary benefits
- 401(k)
- Company paid holidays
- Flexible time off
- Employee wellness program (“Breathe”)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportmedical billingmedical insurance knowledgecommunication skillsproblem-solving skillsattention to detailcase management
Soft Skills
customer serviceinterpersonal skillsorganizational skillsteam collaborationwritten communicationverbal communication
Certifications
high school diplomaHIPAA compliance training