Tenchijin

Attorney

• Manage attorney panel including recruiting, training, supervising, evaluating and re-credentialing and communicating with PLFs and visiting PLF offices as appropriate
• Lead a team 40 relationship managers to engage, support, educate and manage attorney relationships across the country
• Develop communications and strategies to strengthen our relationships, engage, educate and improve the network NPS
• Support coverage reviews including coverage determinations and coverage appeals
• Manage annual review of network attorney fees to determine if adjustments need to be made to existing fee schedules including negotiation of fees
• Maintain and update Participating Law Firm manual on a regular basis
• Support and manage virtual panel engagement offering available to members
• Lead a team of associates that support scheduling appointments with our attorneys
• Support Sales department in completing RFP (request for proposal) responses, plan comparisons, and competitor comparisons
• Participate in finalist meetings, customer facing sales calls/presentations as requested by the sales/marketing organization
• Partner with our Sales and Legal departments in creating new coverages and/or updating coverage definitions and establish alignment of these changes throughout the organization
• Partner with Finance and Legal departments in establishing network and out of network attorney fees for new coverage offerings
• Approve special fee requests at firm level during recruitment to our network
• Manage attorney audit system including assisting accounting with audit standards and cases, determining PLF status related to audit issues and managing training related audit issues
• Support and manage audit activity and responses related to the panel and claims departments

AVP Attorney, Network Management

Sales

• Engage with an elite and diverse clientele at the BBQGuys Backyard Design Center to drive outdoor living sales.
• Provide exceptional, personalized service while discovering innovative solutions to enhance business success.
• Curate an exclusive selection of high-end products including outdoor kitchen equipment and appliances, gas grills, and furniture.
• Assist customers by appointment and walk-ins, utilizing suggestive sales techniques and handling customer concerns timely and accurately.
• Prepare customer quotes and proactively follow-up on those quotes until closed, won, or resolved.
• Respond to inquiries with accurate pricing, inventory, returns, and delivery information.
• Continually enhance sales skills and product knowledge.

AVP Attorney, Network Management

Design Center Sales Associate