Tenable

Technical Support Engineer

Tenable

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $33 - $44 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCyber SecurityDockerElasticSearchLinuxMacOSMySQLOracleSplunkSQLTCP/IPUnixVMware

About the role

  • Your Role: Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you’ll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
  • Your Opportunity: Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations; Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution; Use remote troubleshooting techniques to troubleshoot and correct issues; Analyzing vulnerability scan results, system audits, and log events; Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues; Recreate customer software issues in a lab environment for engineering assessment; Ensure customer feedback is properly captured and channeled into Product Management and Research & Development; Maintain in-depth knowledge of Tenable products and information security best-practices; Create and publish solution knowledge for re-use by customers and Tenable employees; Continually review personal performance metrics to ensure goals are consistently met; May perform other duties and responsibilities that management may deem necessary from time to time; Opportunities for career advancement within Technical Support as well as other organizations within Tenable

Requirements

  • Bachelor’s degree in a technical field (or equivalent experience)
  • Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
  • Knowledge of Computer, Network and Application security is a plus
  • Knowledge of Nessus or similar programs is a plus
  • Previous experience in customer support or network security
  • A passion for helping customers succeed
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Ability to sit and work at a computer for extended periods of time
  • Some travel may be required
  • Occasional availability to work weekends and Holidays
  • Able to work hybrid/onsite location at HQ in Columbia MD
  • Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
  • Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
  • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
  • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Fundamental understanding of programming languages
  • Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Experience with or understanding of Certificates and CA’s
  • Basic understanding of reviewing PCAPs with tools such as Wireshark
  • Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin)