Regional Director
Ten Lifestyle Group
full-time
Posted on:
Location Type: Hybrid
Location: Las Vegas • Nevada • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Own North America market performance end-to-end, including P&L, operational execution, service delivery, and client satisfaction
- Lead a senior team across multiple locations and set new benchmarks for service
- Make market-shaping decisions and create results that influence Ten’s global business
- Unite cross-functional teams and drive operational efficiency and innovations
- Work with Service, Client Services, Proposition, Technology, Finance, and People to implement market-specific growth strategies
- Drive commercial growth, revenue and contribution margin, and strengthen client and supplier relationships
- Inspire, develop and manage a diverse leadership team to deliver measurable impact
Requirements
- Accountable for delivering core business goals and current-year priorities in North America, driving commercial growth, operational excellence, service quality and client satisfaction
- Lead high-performing, cross-functional teams and work closely with Service, Client Services, Proposition, Technology, Finance, and People teams
- Implement market-specific growth strategies and innovations while aligning with Ten’s global vision
- Deliver exceptional service quality through teams
- Deliver strong commercial and operational performance across multiple offices and service lines
- Strengthen and expand strategic client relationships and supplier partnerships
- Drive revenue and contribution margin growth through targeted initiatives
- Inspire and develop a diverse, high-performing leadership team
- Proven track record of senior operational leadership with full P&L accountability in North America
- Understanding of service-led industries (luxury, hospitality, travel, concierge)
- Ability to build trust and influence quickly with clients and internal teams
Benefits
- Our people are at the heart of the business, and we have a culture of recognition and reward - regular appraisals and annual Extra Mile Awards
- Support for development and encouragement to incorporate personal aspirations into careers
- A competitive salary depending on experience, plus a performance-based bonus
- Hybrid working - combine working from home and working from the office
- Paid time away from work including a competitive paid time off package and a paid day each year to volunteer
- Paid Sabbaticals: One (1) month paid Sabbatical after every 5 years of Service
- Extra Rewards: Lucrative Ten Loyalty Rewards program (includes a bonus and gift)
- Remote Working Holidays - possibilities to Travel and Work
- Employee Discounts on travel and entertainment
- Be part of a global, dynamic, and inclusive team with diversity at its core
- Genuine career opportunities within a dynamic and international company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L accountabilityoperational executionservice deliverycommercial growthrevenue growthcontribution margin growthmarket-specific growth strategiesoperational excellenceservice quality
Soft skills
leadershipteam managementcross-functional collaborationclient relationship managementinfluencetrust buildinginspirationdevelopment of diverse teamscommunication