CRM Manager

Ten Lifestyle Group

CRM Manager driving CRM strategy and execution for Ten, a lifestyle management leader. Leading cross-regional CRM initiatives and optimizing multi-channel campaigns for customer engagement.

Posted 5/21/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and drive CRM strategy
Lead the end-to-end delivery of CRM programs across Americas, EMEA, LAC, and APAC
Translate business goals and customer insights into clear CRM roadmaps and actionable plans
Champion a customer-first, value-driven CRM approach across the organization
Act as the regional point of contact and escalation for all CRM-related initiatives
Oversee the planning, execution, and optimization of multi-channel CRM campaigns
Drive lifecycle marketing initiatives including acquisition, engagement, retention, and reactivation
Implement and scale test & learn frameworks (A/B and multivariate testing)
Continuously optimize journeys, segmentation, and messaging based on performance data
Work with leading CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar)
Use data (behavioral, transactional, preference-based) to drive advanced personalization
Partner with technical teams to improve data flows, integrations, and tracking
Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into action
Manage and develop CRM team members, fostering growth and high performance
Collaborate with global stakeholders across marketing, product, and tech
Act as a CRM subject-matter expert, promoting best practices and innovation
Manage relationships with external vendors and CRM/ESP partners

Requirements

What you’ll need

Proven experience as a CRM Manager or similar role, owning end-to-end CRM programs
Strong hands-on experience with enterprise-level CRM or ESP platforms (such as Braze, Klaviyo, etc.)
Solid understanding of customer lifecycle marketing, segmentation, and personalization strategies
Strong analytical mindset with the ability to turn data into actionable insights
Experience leading teams and working with global stakeholders
Strong project management and communication skills
Results-driven, proactive, and comfortable managing multiple priorities

Benefits

Comp & perks

A competitive salary depending on experience
Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
Extra Rewards. Lucrative Ten Loyalty Rewards program.
Remote Working Holidays - possibilities to Travel and Work!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM strategylifecycle marketingA/B testingmultivariate testingsegmentationpersonalizationdata analysisproject managementcampaign optimizationKPI monitoring

Soft Skills

leadershipcommunicationcollaborationanalytical mindsetresults-drivenproactiveteam developmentcustomer-first approachrelationship managementinnovation