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Lifestyle Manager – Overnight
Ten Lifestyle GroupLifestyle Manager delivering exceptional concierge services via phone, email, and chat. Engaging with international clients and supporting requests in a global environment.
About the role
Key responsibilities & impact- Respond to customer requests via phone, email, and chat, meeting response time targets.
- Resolve requests online whenever possible, ensuring efficiency and accuracy.
- Contact external suppliers and brokers to arrange services on behalf of customers.
- Clearly communicate supplier terms and conditions to customers before transactions.
- Provide occasional support in leadership activities when required.
- Assist with simple requests from customers in other Ten Global offices.
- Participate in internal meetings and training sessions (feedback, quarterly evaluations, project updates).
- Engage in self-development through courses, languages, travel, or Ten’s e-learning platform.
- Fully explore and understand each client’s requests, using concierge expertise to propose suitable options.
Requirements
What you’ll need- Currently attending undergraduate studies or completed high school.
- Intermediate English (B1–B2), both written and spoken.
- Experience in customer service or working with the public.
- Availability to work an overnight shift.
- Proficiency in Microsoft Office suite.
- Desirable: experience abroad (exchange programs).
- Desirable: at least 1 year of experience in travel agency, concierge, hospitality, or tourism.
Benefits
Comp & perks- Opportunity to gain experience in a global concierge environment.
- Training and development through Ten Learning tools.
- Exposure to international clients and suppliers.
- A dynamic and supportive team culture.