Ten Lifestyle Group

Travel Lifestyle Manager

Ten Lifestyle Group

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work life balance that everyone wants!
  • Ten is looking for a passionate, motivated and resourceful individual to join our UK Service Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within Europe and world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.
  • Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.
  • Key Responsibilities:
  • Design requests by telephone and email in professional English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
  • Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
  • Active cross-selling of lifestyle services for travel enquiries
  • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence

Requirements

  • If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award-winning company.
  • Have the required authorization to live and work in South Africa .
  • Strong and proven track record in Europe leisure sales as well as worldwide itineraries
  • Experience in Travel retail or Tour operator environment essential
  • at least 3 years of experience and strong proficiency in Amadeus (GDS)
  • Professional fluency (written and spoken) in English.
  • Impeccable listening skills, willingness to learn, and ability to work well in a team environment
  • Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
  • Energetic and motivated team player who enjoys the challenges
  • You have strong communication skills and love to provide excellent service and quality daily
  • This is a full-time role (40 hours per week, 5 days), with shifts scheduled between Monday and Sunday. Most shifts run from 09:00 to 18:00 UK time, and you’ll be scheduled for at least two late shifts per week (12:00 to 21:00 UK time). Some flexibility is needed, including availability for evening and weekend shifts. If you're based in South Africa, your shift times will be adjusted to match UK hours.
  • Guidelines for Hybrid/Home Office :
  • Located in South Africa or United Kingdom
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
  • A secure home office at your confirmed address, free from background noise or other distractions
  • You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
  • Please note this position is not for a lateral entrant/career changer.