Media Manager
WMS
Team Manager Premium – Supervisor de Operações de Turismo e Concierge
Ten Lifestyle Group
full-time
Posted on:
Location: 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Attract, impress and retain Ten's most important members by managing the private concierge service delivery team
- Ensure Premium Concierge Service is seamless, tailored, adds value and is responsive from first contact through to member loyalty
- Lead and develop a team of specialist Lifestyle Managers; set direction, strategy and hold team accountable
- Drive team targets: efficiency, supplier revenue, QA scores, member feedback, response times, phone availability
- Manage hiring, onboarding, appraisals, feedback, attendance, shift management and succession planning for Junior and Pleno LMs
- Support complaints resolution, QA monitoring, job allocation, internal reporting and collaboration with IT and Training
- Promote self-development, e-learning and continuous improvement to maintain luxury service standards
Requirements
- Previous experience in a leadership role or strong experience with luxury concierge
- Bachelor’s degree
- Intermediate or Advanced level of English or Spanish, both written and spoken
