Advising our clients – premium cardholders – by phone and email in German and English
Handling customer inquiries from quote preparation through to billing for bespoke travel arrangements
Making reservations with airlines, hotels and travel agencies
Preparing tailored offers and travel documents and producing detailed itineraries
Passionate consultation and facilitation of travel experiences
Actively promoting special promotions and exclusive offers
Requirements
**Your profile:**
Excellent professional command of German and English, both written and spoken (C2 according to the Common European Framework of Reference for Languages)
Additional languages such as French or Italian are an advantage
University degree or equivalent professional qualification, ideally in tourism
Several years’ experience in the travel industry, at a tour operator or travel agency
Knowledge of GDS (preferably Amadeus) and very good destination knowledge
Passion for travel and the luxury lifestyle, including gastronomy, events and culture
Service-oriented mindset, flexibility and resilience
Positive attitude and alignment with Ten Group’s values
Strong communication skills
Willingness to work full time
Flexibility: willing to work 5 days per week between 08:00 and 20:00 GMT, Sunday to Thursday
Benefits
**Your benefits:**
We put our people at the heart of our business and value recognition and reward – both through regular reviews and our annual Extra Mile Awards, where we celebrate those who go above and beyond. We actively support the professional development of our employees and help them progress in their careers.
**Rewards that suit you:**
Competitive salary, dependent on experience, plus performance-related bonus
Paid time off, including one paid day per year for volunteering
Paid sabbaticals – one (1) month paid sabbatical after every 5 years of service, without using annual leave
Extra Rewards – attractive Ten Loyalty Rewards program with bonus and gift as a thank-you for your loyalty
Remote work opportunities – work from anywhere in the world
Employee discounts – access to exclusive travel and lifestyle offers
Be part of a global, dynamic and inclusive team with diversity at its core
Real career opportunities in a growing international company
Relocation support if required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.