Clinical Account Coordinator

Tempus AI

Clinical Account Coordinator role involving blood specimen collection and client support at selected locations for Tempus. Facilitating accurate specimen logistics and ensuring high-quality patient care.

Posted 7/28/2026full-timeSouth Bend • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in phlebotomy techniques, including venipuncture and specimen handling, while ensuring compliance with clinical standards and regulations. Strong ability to manage patient interactions and coordinate with clinical staff to enhance the patient experience.

Highest-signal resume keywords

Phlebotomy ExperienceVenipuncture ProficiencyNational Phlebotomy CertificationCustomer Service OrientationEMR Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VenipunctureAseptic TechniqueSpecimen HandlingSpecimen TrackingPatient VerificationClinical Standards ComplianceSample Shipment MonitoringPhlebotomy Supply ManagementData Entry in EMROncology Experience

Soft Skills

Customer ServiceCollaborationIndependenceCommunicationRelationship Building

Tools & Technologies

Tempus SystemsEpic EMR

Certifications & Qualifications

National Phlebotomy Certification

Industry Keywords

Clinical StandardsPatient CareSpecimen IntegrityIsolation ProceduresMobile Phlebotomy

About the role

Key responsibilities & impact

Obtain blood specimens by performing venipunctures on Tempus patients, selecting the best collection method for each patient.
Maintain specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
Prepare, label, and package specimens for laboratory testing following Tempus and site protocols.
Track collected specimens by initialing, dating, and noting collection times, and by maintaining accurate daily collection logs.
Verify test orders by comparing patient information against requisition forms and EMR records; bring discrepancies to the attention of site personnel and resolve them before collection.
Verify patient identity prior to every draw and confirm the correct test requisition.
Maintain a safe, secure, and healthy work environment by following clinical standards and procedures and complying with federal, state, and local regulations.
Schedule blood draws and coordinate collection times with on-site clinic requirements, including mobile phlebotomy appointments where applicable.
Monitor sample shipments between Tempus, client pathology, and partner facilities; coordinate courier pickups and confirm chain of custody.
Update job status and specimen tracking information in Tempus systems in a timely manner.
Manage phlebotomy supply and kit stock at the account, ensuring collection materials and literature are replenished.
Assist clinical staff with Tempus ordering and requisition forms.
Collaborate with on-site clinical staff to resolve customer service requests and respond to patient and provider inquiries.
Support patients with the Tempus Financial Assistance Program application.
Build and nurture relationships with physicians and clinical staff to guarantee a superior Tempus experience.

Requirements

What you’ll need

High School Diploma or equivalent required; BS/BA degree or RN preferred.
Minimum of 2 years of phlebotomy experience required; oncology experience preferred.
National Phlebotomy Certification required or obtained per the requirements of the state of practice.
Demonstrated proficiency in venipuncture, aseptic technique, and specimen handling.
Experience with Epic or comparable EMR systems preferred.
Strong customer-service orientation and the ability to work independently in a client-embedded setting.

Benefits

Comp & perks

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