Customer Service Representative

Tempus AI

Customer Service Representative managing sample requests and communications with partner labs in the healthcare sector. Collaborating cross-functionally to ensure effective customer service and retention.

Posted 5/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicate directly with various members of partner labs to manage sample and document requests.
Triage order issues and coordinate shipping and receiving.
Work cross-functionally to ensure we meet/exceed goals related to customer retention and turnaround time.
Build and maintain effective relationships with laboratory employees, sales representatives, and internal stakeholders.
Use proactive problem-solving skills to create and offer solutions to customers.
Maintain frequent contact with sales and other teams to ensure customer engagement efforts are aligned.

Requirements

What you’ll need

4 year college degree in Biological Sciences or similar, preferred.
Exceptional customer service skills and strong interpersonal skills.
Ability to communicate effectively with patients by telephone and email.
Ability to think fast, find answers, and respond quickly to customer issues.
Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
Proven ability to learn new skills quickly and adapt to new processes smoothly.
General office equipment and software knowledge and computer proficiency.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Biological Sciencescustomer serviceproblem-solvingattention to detailorganizational skills

Soft Skills

interpersonal skillscommunication skillsinitiativeadaptabilityteamwork