DTC Order Management Representative

Tempur Sealy International

As a DTC Order Management Representative at Tempur Sealy, provide technical assistance and handle order management. Serve as a subject matter expert in customer service processes and collaborate with internal teams.

Posted 7/23/2026full-timeLexington • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $36,000 - $51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order management, with a focus on resolving issues efficiently and collaborating with cross-functional teams. Proficient in utilizing tools like Zendesk and Microsoft AX to enhance operational effectiveness.

Highest-signal resume keywords

Customer Service ExperienceOrder Fulfillment ManagementZendesk Ticketing SystemMicrosoft AX ExperienceInventory Distribution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementInventory DistributionTechnical AssistanceIssue Resolution

Soft Skills

Problem SolvingCollaborationCommunication

Tools & Technologies

Microsoft OfficeZendeskMicrosoft AX

Industry Keywords

DTC SalesReturns ProceduresExchange ProceduresWarranty Review

About the role

Key responsibilities & impact

Serve as a subject matter expert for technical assistance, order status, reships, warranty review, returns, and exchange procedures.
Quickly and efficiently identify customer issues to reach a resolution.
Share thoughtful insights with our leadership, product, marketing, and technology teams.
Identify issues and opportunities and partner with digital platform, operations, and/or digital product management.
Work closely with DTC sales, planning, transportation, and web teams.

Requirements

What you’ll need

High School Diploma or equivalent, Bachelor's Degree Preferred
Experience with Microsoft Office
Experience in customer service, order fulfillment/management, or inventory distribution preferred
Zendesk ticketing system and Microsoft AX experience preferred

Benefits

Comp & perks

Generous Paid Time Off
Competitive Medical, Dental & other wellness programs
Disability and Life
Company Paid Retirement Plan Options
Generous Employee Purchase Discounts