Act as the single accountable technical owner from purchase through stable production
Drive the first production workflow and reduce time-to-production
Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
Set up alerting to catch issues before customers do
Work on your assigned customers' most difficult tickets and problems
Identify and remove activation blockers early before they become escalations
Optimize costs and performance with customers
Build and execute a KPI-driven success plan tied to production outcomes
Define standards for patterns, training, governance, and operational readiness
Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
Proactively manage technical risk, migrations, and architectural debt
Set and validate reliability, observability, and operational standards
Monitor health signals and intervene before the customer knows they're happening
Lead technical reviews, readiness checkpoints, and maturity assessments
Certify teams and workloads as production-ready
Surface growth signals based on usage, maturity, and confidence
Partner with customers, Growth AEs and Solution Architects to unlock new workloads
Translate production success into clear technical narratives for renewal and growth
Advocate for customer needs and real-world patterns internally

Requirements

6+ years of professional software engineering or solutions engineering experience
Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
Experience building, deploying, and operating production systems at scale
Demonstrated ability to debug complex technical issues and guide customers through resolution
Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
Experience creating technical documentation, runbooks, and training materials
Self-motivated with the ability to work independently while collaborating across teams
Willingness to travel occasionally for customer engagements and team events

Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GoJavaTypeScriptPythondistributed systemsworkflow orchestrationreliability engineeringproduction systemsdebuggingtechnical documentation

Soft Skills

customer-facing skillscommunicationself-motivatedcollaborationproblem-solvingleadershipproject managementtechnical risk managementproactive managementtraining