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About the role
Key responsibilities & impact- Be the primary point of contact and trusted advisor for generator customers, from onboarding through to renewal and expansion.
- Build strong, proactive relationships with UK generators, solving blockers, unlocking commercial opportunities, and owning retention, expansion, and long-term value.
- Identify gaps across the customer journey and design scalable, high-impact improvements.
- Work cross-functionally across Product, Ops, Sales, and Marketing to resolve client issues fast, taking a project management role when multiple departments are involved and sharing the customer voice internally (the good and the bad).
- Interpret usage and adoption data to identify at-risk accounts, expansion opportunities, and the signals that drive commercial outcomes.
- Handle tough client situations with transparency and customer-centricity: explain the problem, the steps, and progress as you go.
- Help build the generator AM playbook from the ground up, including strategic account mapping, scalable onboarding, renewal motions, and expansion plays.
- Travel to visit key accounts and deeply understand the pulse of the generator community.
- Help define and measure what great looks like for generators on tem, today and into 2026.
Requirements
What you’ll need- Proven experience in account management or customer success in fast-moving B2B environments. You're building and improving, not caretaking.
- Strong commercial instincts: a genuine understanding of how to drive expansion above targets through proactive relationship management.
- A bias to action and willingness to go the extra mile. You move fast, make things happen, and love the customer.
- A deep understanding of what exceptional customer experience looks like, and a consistent track record of delivering it.
- Fluency in CRM tools (e.g. HubSpot) and the ability to translate usage, adoption, and commercial data into clear actions.
- Excellent communication and listening skills, with the ability to work cross-functionally and carry the customer voice into internal conversations.
- Comfort operating at high velocity, managing hundreds of accounts and renewals with rigour and care.
- Nice-to-haves: Experience working with B2B supply-side customers, particularly in energy or marketplace businesses.
- Exposure to early-stage or high-growth tech startups.
- A strong desire to challenge the status quo and change how things work, not just how they're supported.
Benefits
Comp & perks- Competitive salary - our current band for this role is £129,500 or equivalent in local currency.
- We review salaries twice a year using real-time market data, with transparent, consistent pay for the same role and level.
- Stock Options - everyone on the team has ownership in our mission.
- 25 days holiday + public holidays - Swap public holidays for ones that matter most to you. Plus, get an extra day off for your birthday 🎉.
- Remote & flexible working - We’re fully remote with clear core hours, and no internal meetings on Friday afternoons.
- Home working & wellbeing budgets:
- Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.).
- Up to £150 / €150 monthly on anything that supports your wellbeing - from therapy to gym memberships to meditation apps.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successproject managementdata interpretationstrategic account mappingonboardingrenewal managementexpansion strategiescommercial data analysiscustomer experience design
Soft Skills
relationship managementcommunication skillslistening skillsproblem-solvingcustomer-centricityproactive mindsetbias to actionadaptabilitycollaborationtransparency