tem

Customer Success Manager – Business Customers

tem

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Be the primary point of contact and trusted advisor for a portfolio of SMB business customers, while supporting early Enterprise accounts with higher-touch engagement, particularly at the crucial onboarding juncture.
  • Drive adoption, retention, and long-term value across a high-volume SMB portfolio, using scalable programmes and proactive engagement.
  • Identify gaps in the SMB and Enterprise onboarding journeys and design scalable, high-impact improvements (including 1:many onboarding programmes and tailored Enterprise onboarding).
  • Collaborate across CX and CS, Product, Ops, Commercial, and Marketing to turn feedback and insight into action—fast.
  • Help build and evolve the Business Customer Success playbook, including designing scalable onboarding and renewal playbooks.
  • Help to refine likelihood-to-renew models enriched with customer data and map customer behaviours to understand the critical product usage path to strong commercial outcomes.
  • Travel to visit key accounts in field and deeply understand the pulse of the community.
  • Partner with Commercial and Data teams to implement signal-led renewal motions and proactive risk mitigation strategies.

Requirements

  • Proven experience in customer success in fast-moving B2B environments; you're building and improving not caretaking.
  • Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution.
  • A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently.
  • Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions.
  • Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight.
  • A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector.
  • Comfort operating at scale: designing programmes and processes that work across thousands of customers.
  • Strong commercial instincts around retention, renewal, and value realisation.
Benefits
  • We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide.
  • Opportunity to help shape how we deliver value to our SMB and Enterprise customers
  • Customer success role evolving into a scalable retention engine
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successonboarding designdata analysisrenewal strategiesprogram designrisk mitigation
Soft Skills
strategic thinkinghands-on executioncommunicationlisteningrelationship buildingtransparencytrust