Quality Analyst – Complaint Handling

TEM Saúde

Quality Analyst focusing on customer complaint handling at TEM Saúde. Engaging in process improvement and ensuring customer satisfaction in a hybrid role.

Posted 5/8/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$3,184 per monthWebsite

About the role

Key responsibilities & impact

Record, analyze and handle complaints received through various channels, such as Customer Service (SAC), Ombudsman and public platforms, ensuring a humanized and efficient response.
Conduct investigations of cases together with internal departments and partners, identifying opportunities for improvement and ensuring effective solutions for customers.
Monitor deadlines and ensure excellence in responses, prioritizing clarity of information, compliance with internal policies and adherence to regulatory requirements.
Contribute to continuous process improvement, promoting quality, agility and a positive customer experience.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Engineering, Statistics, Quality Management or related fields;
Microsoft Office proficiency, with intermediate Excel skills;
Knowledge of quality management and customer experience;
Experience in handling, analyzing and monitoring customer complaints and inquiries;
Excellent written communication, with the ability to prepare clear, concise and professional responses;
Analytical ability to identify root causes, recurring issues and process improvement opportunities.

Benefits

Comp & perks

💳 Multi-benefits card – R$ 840.00 monthly
🛡️ Life insurance
🎉 Day off
📱 TEM Saúde Digital app
🏋️ Wellhub (Gympass)
🚌 Transportation voucher (vale‑transporte)
🏥 SulAmérica health plan
🦷 MetLife dental plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft OfficeExcelquality managementcustomer experiencedata analysiscomplaint handlingprocess improvementinvestigation techniquesregulatory compliance

Soft Skills

written communicationanalytical abilityproblem-solvingattention to detailcustomer serviceinterpersonal skillsorganizational skillsagilityquality focus

Certifications

Bachelor's degree in EngineeringBachelor's degree in StatisticsBachelor's degree in Quality Management